Updated 24th April 2020

Is the academy open for students?

The academy is open for students who have parents that are key workers. If you haven't already made contact with the Academy, please email Mrs Brasier at s.brasier@arkalexandra.org as soon as possible with your Key Worker role, contactable telephone number and student(s) name and form. We will follow up with a phone call and/or letter with further instructions outlining the service provided.

Safeguarding and wellbeing

We understand that this is a very stressful and anxious time for our students. There will be support everyday between 10am and 11am with members of the Safeguarding team. Feel free to call.

  • For Year 7 and 8 students call Ms Downey on 07515815418
  • For Year 9, 10 and 11 call Ms Willis on 07564 079037
  • For Year 12 and 13 call Ms Bessa on 07594 336344

What should I do if have not yet returned my Year 6 acceptance form?

Please complete and return this as soon as possible. For further information and enquiries, please email l.jenkins@arkalexandra.org.

When we will be able to buy school uniform for September?

We are in regular contact with Super Stitch 86 (our uniform providers) about how the current situation may affect their uniform supplies. This is from their latest update:

‘We have many things to consider and we are planning for multiple eventualities. It would be paramount to check our website and Facebook pages which will be updated as changes are implemented but as we write this our shop is currently closed and we are busy putting together a range of resources to help customers to shop online and either opt for home delivery or click and collect. If we are honest we don’t know yet if our shop will be open this summer and if it does we don’t yet know in what capacity.... either way we do know that we need to encourage as many customers as possible to shop as early as possible either online, on the telephone or via email and the usual rush at the end of the summer holidays needs to be avoided.

Please use our expertise for any queries you may have, we will be very happy to help you to the very best of our ability. We understand that the uniform, particularly during the transition from primary to secondary school is a huge part of the process and we will be here to support you in the best way that we can. We are putting in place dedicated telephone lines and email addresses to help filter queries to where they can be dealt with as quickly and effectively as possible. We will be extending our exchange policy until the end August for anyone who orders early (please bear in mind that we might need to quarantine parcels for 72 hours before we can exchange).

If you have a particularly unique challenge, are a social worker, charity or just haven’t yet got the finances to purchase but would like to reserve to collect at a later date then please contact us and we will endeavour to assist you. We would much rather that than customers worry and then all try to shop at once towards the end of the holidays.’

PDF iconFull statement from Super Stitch 86 here.

How does my child access MS Teams?

Please download this step-by-step which explains how to access Teams or download the app to their phone.

I cannot get my child logged onto ShowMyHomework

Due to unprecedented demand, many students are still having trouble logging in to our services. We are working extremely hard to respond to individual email requests but this may take some time due to volume. We thank you for your patience in these difficult times and more information will follow shortly.

Parents and carers, due to various technical issues, the previous instructions for logging on to ShowMyHomework will not work for many students. We have resolved several of the issues and a large number of students have logged in successfully but for those who still cannot access the service, please do the following:

  • Visit ShowMyHomework Login.
  • Scroll down and click "Sign in with Office 365".
  • Use your usual school email address and password to log in.


If you don't know your school email address or password, please email your Head of Year for a reminder/reset.

Further issues:

If your account doesn't exist or there is no homework, please email us at online-learning@arkalexandra.org.

We sincerely apologise for the inconvenience, many of these issues are outside of our control but we are working hard to ensure your child has access to all the resources available. Thank you for your patience and support.

Will my child fall behind?

There will be plenty of work set on Show My Homework and other platforms used by the Academy. This work includes revision of previous topics and work designed for independent learning. Our staff are currently working hard redesigning our curriculum to ensure that as soon as the Academy reopens all students will cover the topics required to catch up.

Teachers will be setting different study activities ranging from quizzes through to reading and structured assignment tasks.

How long should children be working for on school set work each day?

Students and parents should consider creating a timetable of study, relaxation, physical activity and socialising (as a family and with people outside your house using voice and video calling). Please refer to our Home Learning advice letter for tips on how to create an effective timetable. Students should consider their own working environment and household timetables when creating a working pattern; some might choose to mirror their school timetable, some might choose to study at certain times in the day, some might choose to prioritise learning tasks in other ways. As long as the work set gets completed, work to a pattern that suits you and your family. Building in time during the day for exercise and creative practical activities such as drawing, junk modelling or writing is important for your child’s well-being. Currently you and your child can leave the house to exercise if neither of you are showing symptoms – please ensure you are keeping yourself up to date with government advice and adhering to it.

How do I know where the learning my child has been set fits into the learning they have been doing in school? 

All the current schemes of learning have been saved for parents and children on SharePoint to access at: 

What if I don’t have a laptop for my child to complete their work? Are there printed work packs?

Work can be completed on paper, in an exercise book or on-line; the work set on google drive or SMHW will give clear instructions on how the work can completed using different formats.

Workbooks or paper/ a spare exercise book are available. If you require paper work please contact your child’s tutor or Head of Year and we can organise delivery.

How are students to return work to their teachers?

The student saving their work on their own google drive is ideal. Their username for their drive is their school email. It is then easy for your child to share this folder with their teacher for checking. There are instructions on the web site to support your child in using their google drive.

Knowledge quizzes will be set by teachers on SMHW or on SENECA learning. These will be self marked and teachers will be monitoring the students’ scores.

You will be updated shortly on how students will be able to receive more detailed feedback on structured assignments.

Will my child be sanctioned for not completing work?

Work has been set in line with the expectations of a normal student working day. We recognise the unique challenges the current situation creates for many of our students and that completing work as per a set schedule may become difficult. Our focus is not on sanction but support in advance of our return to school. Staff will be monitoring and tracking the work set, with the expectation that work is accessed and attempted every week.

What should I do if my child has forgotten their log in or password details?

Please email us at online-learning@arkalexandra.org.

What can I do at home with my child if I do not have regular IT access?

Please view our Easter Activities booklet on our Parents Information page which provides lots of different ideas and resources.

How will my child be awarded their GCSE or A level grade?

We are using a robust fair system using all of the data available to us -assessed work, mock examinations, internal and external predictions and performance trends -to generate centre assessed grades. These will be submitted to the examination board at the end of May; the examination boards will then use all of the data submitted from all schools across the country to generate and award every student a calculated grade. We are not able to discuss the grades awarded with students and parents until the results are published in the summer.

We are not asking students to submit any further worked to be assessed or considered towards their final grades. Our grades will be a fair prediction of what each student would have achieved if they were to sit an exam this summer; students will not be penalised for having incomplete coursework.

Students will be awarded a calculated grade from examination boards this year. These will be equivalent to the grade a student would have been awarded in each subject in the summer exam series.

Students will only be able to appeal if they believe that the process has not been properly followed (i.e. the school or exam board has made a process error). 

Students who are unhappy with their calculated grade will be able to sit an exam early next academic year. The timing of this is yet to be decided. 

Online safety

We have updated our Safeguarding Information for Parents to provide resources for parents and students to keep safe whilst online.

Buses during school closure

We are liaising regularly with Stagecoach about buses. Currently they cannot guarantee that the school buses, 73 and 74, will be running. If your child is attending school (vulnerable students and only those children of keyworkers who cannot be safely cared for at home), please find an alternative route to and from school.

How will I receive my child’s free school meals?

From the 20th of April onwards, we will be using the government voucher scheme to provide vouchers for students entitled to free school meals.  The Tesco voucher codes sent before the Easter break are still valid and will work if you have not yet accessed them.

Through the government scheme we will provide the parent of every eligible child with a weekly shopping voucher worth £15 to spend at supermarkets while schools are closed due to coronavirus. The vouchers can be spent on food at a range of shops including Sainsburys, Tesco, Asda, Morrisons, Waitrose and M&S. Voucher codes will be send to parents by text early in the w/c 20th April.  For parents who cannot access the vouchers on their phones, we will be posting home a paper copy.  

More information can be found here: https://www.gov.uk/government/news/voucher-scheme-launches-for-schools-p...

Over the Easter break, the government announced that they would also be providing these vouchers to cover the two week break. We have now ordered extra voucher codes and will send these out when they arrive.

Will there be further care packages?

From now we will not be delivering care packages but issuing free school meal vouchers as outlined above.

Will scheduled vaccinations take place?

Vaccinations have been postponed due to the current crises.

Will we be refunded the money from the Poland trip?

We are awaiting confirmation as to how and when refunds will be issued. We will update this information as soon as we know.